Reflective Journal Assignment Example | Topics and Well Written Essays - 1500 words - 2

Reflective Journal - Assignment ExampleIn my opinion, the perception of Total superior Management (TQM) is essential to consider by an organisation, as in recent times, clients fuck off increased their expectations towards availing their several(prenominal) desired products. To fulfil the sophistication in products that would raise guest gaiety, project management must have to introduce TQM concept. Justifiably, if customers do not accept the exact service that they want, they seek for other alternatives and thus require a worsened situation for any particular project. There usually lay several chances for having customers dissatisfaction in terms of cost as healthful as quality along with service. From the understructure of discussion, I would like to state that when a project results into cost-effective with minimum quality as well as fulfil all the desirable characteristics from customers perception, they become satisfied and after that, much(prenominal) project could be wrapped rapidly (Frame, 2002). For instance, in terms of an online product like a dress material, a customer may select the material through online marketing site of a company and likewise enounce that particular item. The site would digest opportunity to the customers like interchange on delivery and free shipping. terce days later after ordering, the product would reach to customers destination. If there does not exist any such problem in the product, the customer should be happy and remain satisfied with the product and likewise provide the purchasing costs without any hesitation. However, I think these circumstances would change if the product does not arrest the same colour or the expected material does not get matched with the delivered product. By considering the above stated circumstances, the customer could refuse to accept the product and the management should recreate the whole process again for gaining the satisfaction level of such customer. After smooth completio n of the process, the online company could be able to receive cash